Google Doesn’t Support FeedBurner
The Long Story Short
Google took over FeedBurner and is now providing NO real support for people using the service.
Google, if you are going to acquire these little companies, would you please not ruin the service they offered?
The Long Story
If you are reading this in your own newsreader, like Google Reader, Outlook, or whatever, you are doing so because you are subscribed to an RSS feed. Namely, one at this URL:
Note the “feeds2” prefix. This is a sign that after Google bought FeedBurner, I was a good little citizen and transferred my FeedBurner to my Google account as the 6 months of spams instructed. Well, it turns out that I had a GMail account at the time and a Google Apps account. I wanted my feeds to get transferred to my Google Apps account, as I really didn’t use the GMail account anymore.
No dice, said Google at the time. You must transfer to a GMail account. OK, fine. Transfer complete and all is well.
A few days later, it turns out I CAN transfer to my account to my Apps account. Great! So, I go through the transfer process. But I screwed up somewhere along the way. The feeds apparently did not get all the way transferred before I (sigh) deleted my GMail account.
So, there are several VALUABLE feeds registered to a non-existent GMail account out there. And I can’t get ahold of them anymore. Awesome.
Nor can I apparently reclaim my old GMail account. It is apparently still there, because I can’t create a new GMail account by that name, but neither can I log in to that account.
I admit it, I made a mistake using Google’s software. Which their software allowed to happen. In a situation like this, the typical path is to get some technical support from a help center or something. So, poking around for where to find some help, I find this Google Group.
And (here’s the money shot) apparently a public forum with no Google staff attention is the entire customer support strategy. Yep, you heard me. Google seems to have no mechanism for actually helping users of this system.
I first started a thread (here) in October, 2010 and have bumped it twice. Nothing. A quick scan of the forum reveals that there are MANY others in the same or similar situations. They are getting no love, either.
The Current State
Given that you are reading this, it is clear that the feeds are still working. That’s something, but I am unable to see our stats, add new feeds, or redirect to new source feeds. Here’s hoping we don’t upgrade software for the next 20 years. Good grief.